Rothes & Tomintoul - connectivity issues
Minor incident
Rothes Mast
Rosehill Relay
Collie Cottage Relay
Tomintoul Network
Cnoc Lochy Mast
Farm Relay
Distillery Relay
2020-04-29 17:54 BST
· 15 hours, 35 minutes
Updates
Resolved
November 4, 2021 · 15:24 BST
All circuits to both remote networks have now been restored and service is running at full capacity again.
Monitoring
November 4, 2021 · 15:24 BST
Connectivity has been fully restored for both Rothes and Tomintoul networks. We will be monitoring to ensure that the service remains stable overnight.
Update
November 4, 2021 · 15:24 BST
The problem has been traced to an issue with one of our connectivity providers and has been confirmed to also affect some customers in our Tomintoul coverage area. We are working on implementing a work-around for the fault and will have that in place shortly.
Issue
November 4, 2021 · 15:24 BST
We are aware of an issue with connectivity for some of our Rothes customers. Our engineers are currently investigating the problem and are aiming to restore full service as soon as possible.
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