Loss of connectivity

Major incident Edinburgh Data Centre Elgin Core Brown Muir Mast Miltonhill Relay Kellas Relay Sunnyside Relay Cul Mor Relay Ark Childcare Relay Newton Relay Mulben Mast Invercanna Relay Knockans Relay Garland Farm Relay Stoneyton Relay Maryhill Relay Coldhome Relay Aulton Farm Relay Balnellan Mast Lochliesk Farm Relay Duffus Mast Wester Alves Mast Linkwood Mast Hallowood Road Relay Rothes Mast Rosehill Relay Collie Cottage Relay Tomintoul Network Cnoc Lochy Mast Farm Relay Distillery Relay
2020-05-03 16:57 BST · 48 minutes

Updates

Resolved

We have had confirmation that this fault was relating to a wider outage affecting our fibre provider’s network which has now been resolved. We will continue to monitor and will open a new incident should any further issues arise.

November 4, 2021 · 15:24 BST
Monitoring

All services appear to have been restored, however we are continuing to investigate the cause of the outage.

November 4, 2021 · 15:24 BST
Issue

We are aware of a major loss off connectivity affecting all customers. We are investigating as a matter of urgency and will update when we know more.

November 4, 2021 · 15:24 BST

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