Loss of service

Our primary link has remained stable during the day allowing us to close this incident.

As of 0815 this morning we had confirmation that our primary provider had resolved their issues and restored service. At this time we re-enabled our connection to them and moved traffic back onto this link.

We are continuing to monitor our service to ensure that everything is stable following this change.

We have now resolved the issue with our backup provider and traffic is flowing again. We will continue to monitor the connections throughout the night and will remain on our backup connection until we can be assured that our primary provider has resolved their issues.

We have identified that our primary provider is no longer sending us the full Global Routing Table which allows us to send traffic outside our network.

This has unfortunately exposed an issue with the link to our backup provider that we were previously unaware of that is preventing our traffic from using that route.

We are working with both providers as a matter of urgency to get these issues resolved and bring our network back up to full operation as quickly as possible.

We are currently investigating a complete loss of service across our network. Engineers are looking into the issue and will update as soon as we know more.