WiFi Scotland
Streaming Services - Geolocation issue
Minor incident
Edinburgh Data Centre
Elgin Core
Birnie Relay
Brown Muir Mast
Salterhill Relay
East Mains Relay
Miltonhill Relay
Kellas Relay
Sunnyside Relay
Cul Mor Relay
Ark Childcare Relay
Newton Relay
Mulben Mast
Invercanna Relay
Knockans Relay
Garland Farm Relay
Stoneyton Relay
Maryhill Relay
Coldhome Relay
Aulton Farm Relay
Balnellan Mast
Lochliesk Farm Relay
Duffus Mast
Wester Alves Mast
Linkwood Mast
Hallowood Road Relay
Rothes Mast
Rosehill Relay
Collie Cottage Relay
Tomintoul Network
Cnoc Lochy Mast
Farm Relay
Distillery Relay
Glen of Rothes Relay
Lochnabo
Conasg Relay
Burghead Fibre Network
Nether Dallachy Fibre Network
2024-04-04 22:22 BST
· 10 hours, 39 minutes
Updates
Resolved
April 5, 2024 · 09:00 BST
We have confirmed that the affected providers have now resolved the issue and are no longer reporting incorrect location and blocking services. If you are still having issues with these services, please raise a ticket in the customer portal or email support@wifiscotland.co.uk.
Issue
April 4, 2024 · 22:22 BST
We are aware of an issue with streaming services such as Netflix, Sky, etc where customers are receiving a message stating that they are in another country and using a VPN and are blocked from watching.
This is an issue with a geolocation database that these providers are using and we are working to get the data corrected as quickly as possible.
Once we have more information we will provide an update.
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