Authentication server fault

Major incident Edinburgh Data Centre Elgin Core Birnie Relay Brown Muir Mast Salterhill Relay East Mains Relay Miltonhill Relay Kellas Relay Sunnyside Relay Cul Mor Relay Ark Childcare Relay Newton Relay Mulben Mast Invercanna Relay Knockans Relay Garland Farm Relay Stoneyton Relay Maryhill Relay Coldhome Relay Aulton Farm Relay Balnellan Mast Lochliesk Farm Relay Duffus Mast Wester Alves Mast Linkwood Mast Hallowood Road Relay Rothes Mast Rosehill Relay Collie Cottage Relay Tomintoul Network Cnoc Lochy Mast Farm Relay Distillery Relay
2021-02-11 07:32 BST · 2 hours, 14 minutes

Updates

Resolved

Our engineers have resolved the issue with our servers and all services have now been restored.

November 4, 2021 · 15:24 BST
Issue

We are investigating a fault with our main authentication server which is resulting in customer routers being unable to authenticate when being restarted. An engineer is on route to site to work on a resolution.

In the meantime, DO NOT reboot your router for any reason as this will result in no connectivity until we resolve the issue.

November 4, 2021 · 15:24 BST

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