Intermittent connectivity to some customers

Minor incident Elgin Core Brown Muir Mast Kellas Relay Sunnyside Relay Cul Mor Relay Ark Childcare Relay Newton Relay Mulben Mast Invercanna Relay Knockans Relay Garland Farm Relay Stoneyton Relay Maryhill Relay Coldhome Relay Aulton Farm Relay Balnellan Mast Lochliesk Farm Relay Duffus Mast Linkwood Mast Hallowood Road Relay
2019-10-11 18:22 BST · 3 hours, 27 minutes

Updates

Resolved

We have managed to isolate the cause of the connectivity issues for some customers and have implemented a fix. Any customers who are still experiencing issues should restart their router in order to reconnect successfully.

November 4, 2021 · 15:24 BST
Issue

We are investigating reports from some customers of a lack of connectivity. Initial investigations are pointing to a fault with our upstream provider and we are working with them to identify and resolve the issue.

November 4, 2021 · 15:24 BST

← Back